Basket of Organic Vegetables

How it works

FREQUENTLY ASKED QUESTIONS
WHAT WILL I RECEIVE IN MY FRESH BOX?

Each week you will receive a diverse and balanced selection of local, naturally-grown vegetables that highlight the abundance of each season in the East Kootenay area.

IS THIS A CSA BOX?

Community Supported Agriculture (CSA) means :

Community: Customers purchases a season's worth of vegetables from a particular farm family.

Supported: Each customer purchases a share, or subscription in advance and joins the farmer in the risks associated with weather events.

Agriculture: Purchasing farm shares like this offers important cash flow to the farmer when they need it the most and in return, the customer enjoys the bounty that the farm produces on a weekly basis for the length of the season.

Peppergrass differs from this model in that we create our Harvest Boxes by selecting the best produce from farms all over our region. This creates a connected network of farm families that can specialize more often in crops that they love to work with. This buying pool enables farms to offer basics, favourites, unique and heritage varieties.

DO YOU OPERATE YEAR-ROUND? WHAT CAN I EXPECT IN MY FRESH BOX THROUGHOUT THE WINTER?

Yes! Throughout the winter, you can expect to receive an abundance of beautiful root vegetables, greenhouse produce, indoor-grown greens, mushrooms, locally produced preserves, and more.

WHERE DO I PICK UP MY EK FARM BOX?

Come on down to the market in Cranbrook.

   Our address is:

   2104 2nd Street South, Unit D

   Cranbrook, BC

DO YOU HAVE HOME DELIVERY?

Yes. We offer home delivery to Creston, Cranbrook, Kimberley, Invermere, Fernie, Sparwood, and the surrounding regions. Deliveries are made to your front door on one specific day each week, depending on your region. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

Payments can be made through credit card or e-transfer. Credit card payments are configured as an automatic auto-renewal of your subscription. E-transfers to admin@peppergrass.ca must be sent prior to your account balance dropping below the value of one week’s delivery.

WHAT HAPPENS IF I AM GOING AWAY?

Vacation holds can be placed on your account without penalty. You will not be charged for weeks you are on hold. Holds can be placed through your account portal up until 12pm on the Friday before your delivery. 

WILL I GET TO KNOW WHERE EACH ITEM IN MY FRESH BOX IS COMING FROM?

Your weekly email will tell you what to expect, as well as which farm each item is coming from.

 

WHAT IF I DON’T WANT SOMETHING THAT’S IN MY BOX?

Online orders: There are some customizations online when you order, please see the website for details.

Pick up orders: We will have a “trade-bin” at the market with a diverse selection of produce. 

 
CAN I PURCHASE FROM PEPPERGRASS WITHOUT COMMITTING TO A SUBSCRIPTION?

Anytime! Pop into the market, and grab a coffee or snack. You can also create an account to shop our webstore and purchase items for pickup or for home delivery. 

 
HOW FRESH IS YOUR FOOD, REALLY? HOW DO I KNOW IT ISN’T ALL JUST SITTING IN A WAREHOUSE?

It's fresh! We finalize our order with farmers weekly. They pick and pack for us to deliver to customers throughout that week. 

 
I FOUND A SIMILAR ITEM AT A SUPERMARKET FOR LESS MONEY. WHERE IS MY DOLLAR GOING AT PEPPERGRASS?

There are enormous hidden costs built into the global system of mass-industrialized agriculture. By spending a little bit more as a consumer, you are paying into a system that drastically reduces emissions, increases the health of soil and waterways, provides more equitable pay for farmers and their communities, and adds resiliency to your local economy. And of course, you will benefit from clean, whole, nutrient-dense food grown by farmers you can know by name!

 
ARE ALL OF YOUR VEGETABLES ORGANIC?

Peppergrass is partnered with a variety of member farms, each with their own context (in-town vs. rural, soil vs. aquaponic/hydroponic). Some of our members are precluded from Organic Certification because they are hydroponic or because they are based within city limits.

 

For this reason, we have decided to blend clean food and local food priorities. Most of our farmers believe that soil health equals vegetable health and in turn, your health. They work hard to build soil through a variety of methods: no spray, no-till, cover crops, adding organic matter – and more. However, all farms have different methods to enact the best growing practices for their particular context. 

We put transparency first, and we want our customers to know how their food is grown. We meet and travel to our member farms and would encourage you to do the same. For specific questions, you may have about our farms, feel free to contact our farms directly or email hello@peppergrass.ca

 
HOW DOES AUTO-RENEWAL WORK?

Your card on file will be charged for your current subscriptions according to your current payment plan. 

 
HOW DO I CANCEL MY SUBSCRIPTION?

Cancel anytime, please email admin@peppergrass.